Privacy Policy

This privacy policy covers katoriculinary.com, purchases made through it, and direct messages sent our way. It does not cover third-party websites we happen to link to, as they maintain their own rules.

Your data controller is Katori Culinary Ltd, located at 10 Constitution Street, Edinburgh, EH6 7BT, United Kingdom. For any questions regarding your personal information, reach out to [email protected] or call +44 131 230 4398.

We collect only what is strictly necessary for each distinct task.

3.1 Information you provide directly

Your name, delivery destination, email, and contact number when you purchase; your notes when you write to our team or review your board. We keep these through your order lifecycle and standard accounting retention times, keeping messages for up to 3 years from our last chat.

3.2 Payment and transaction data

Reference numbers, items picked, totals, payment preference, and transit updates. We never collect or store card numbers or banking logins on this site. Records stay filed for the legal accounting duration.

3.3 Automatically collected information

Network IP, browser specs, visited pages, source links, and visit timestamps gathered by our hosting setup and the cookies described in our Cookie Policy. Server logs clear after 30 days, while anonymous site traffic patterns stay for up to 14 months.

3.4 Marketing and advertising data

The marketing link, campaign tag, or ad that guided you here, recorded purely to credit the right channel for your visit and purchase. These details are stored for up to 90 days.

3.5 Details shared by our partners

Shipping progress updates from our delivery couriers and payment clearance notices from our payment processors, matched to your specific board order.

3.6 Children

Our site is not intended for visitors under 18. We do not deliberately gather records on minors; a parent or guardian can message [email protected] at any time to request immediate deletion.

We need your name, shipping address, email, and phone number to box up your board and keep you updated on its journey. Without these, an order cannot be processed. Any other input is entirely your choice.

• To prepare, post, and invoice your titanium board, as well as manage any returns or refund requests.
• To reply to your questions and send helpful delivery updates via email or text message.
• To maintain site stability, guard against suspicious activity, and learn how visitors navigate our shop.
• To share occasional product news only when you have asked for it; each note includes a simple opt-out link.
• To comply with our statutory obligations, including tax records and bookkeeping rules.

We never sell your details to anyone. We pass information only to the trusted partners listed below, each bound by contract to handle it solely under our direction.

6.1 Payment processing

The payment provider you select gets only what is required to clear and balance your transaction.

6.2 Shipping and fulfilment partners

Our courier service receives your name, parcel address, and phone number so the driver can drop off your board and contact you if needed.

6.3 Service providers

Web hosts, mail distribution platforms, and customer helpdesk software manage data securely on our behalf.

6.4 Advertising and analytics partners

Analytical and advertising trackers, used only after your permission, share site activity with their platforms as explained in our Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose records when legally mandated or when necessary to protect our lawful interests, such as resolving an order dispute.

6.6 Business transfers

Should our workshop change hands or combine with another company, customer records pass to the new management under these exact same protections.

Certain service partners operate outside United Kingdom. Whenever data moves across borders, we use official adequacy rulings or standard contractual clauses so your details remain just as safe.

In accordance with UK GDPR and the Data Protection Act 2018, you hold data subject rights.

8.1 Review, update, remove, and transfer

You may review your records on file, amend mistakes, ask for deletion, request a digital copy in standard format, limit or challenge how we handle it, and withdraw consent previously given. Withdrawing consent does not alter the lawfulness of past handling.

8.2 Marketing choices

Every promotional email features a single-click unsubscribe link. You can also turn off analytical and promotional trackers via our cookie panel whenever you like.

8.3 Exercising your rights

Send a note to [email protected]. We might ask for a quick identity confirmation and will reply within 30 days. You are also entitled to contact the data regulator in United Kingdom.

Our website operates under secure HTTPS encryption. Purchase details live on protected networks visible only to staff and contractors who need them for order processing. We neither request nor store payment card numbers here.

Order and billing files are kept for the period specified by accounting regulations before safe deletion. Support messages are held for up to 3 years after our last note. System logs expire after 30 days, aggregated metrics last up to 14 months, and newsletter consent lasts until you cancel.

Links leading out to external platforms, social channels, or payment services fall under their independent terms. We cannot take responsibility for how external parties handle your records.

We refresh this statement when our shop practices or applicable laws change. The current text is always the one shown here, with the latest revision date noted at the top.