Shipping & Delivery
Each solid titanium board from Katori Culinary is inspected, packaged carefully, and assigned to a tracked courier. Here is everything regarding delivery timelines, postage rates, and how we handle transit hiccups.
Order processing time01
Submit your order before 15:00 on a working day and it leaves our doors that very afternoon. Orders placed past the cut-off, over weekends, or on bank holidays go out the following business day. You will get an initial receipt with your order number right away, followed by dispatch confirmation and tracking details the moment your board departs.
Checking your shipment progress02
- Click the tracking link inside your shipping notification email or text.
- Alternatively, visit our Track Your Order page and enter your order number.
- Tracking data updates once the carrier logs the first barcode scan, typically within 24 hours of leaving us.
- Fresh location updates appear at each stop along the route right up to your front door.
Estimated delivery times03
Delivery windows run on business days starting after dispatch and remain estimates rather than rigid guarantees. Rural or distant locations might require an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated at checkout before you submit payment |
Shipping and handling costs04
Standard shipping is on us for orders above £70 across United Kingdom, with smaller parcels billed at £4.50. The final delivery charge for your destination appears on the checkout screen before you place your order.
International shipping05
For orders travelling outside United Kingdom, postage rates and delivery estimates appear during checkout. Any local customs duties or import taxes are determined by your border authorities and remain the buyer's responsibility. Parcels turned away at customs will be processed as returns.
Missing, broken or compromised parcels06
6.1 Damaged
Inspect your package upon arrival. If the box or your titanium board took a beating in transit, snap a few clear photos and reach out to [email protected] within 48 hours. We will either ship a fresh board on our tab or return your funds; you do not need to mail back the damaged board unless we explicitly request it.
6.2 Lost
Should your tracking link stall completely for 5 business days, drop us a line with your order details. We will launch an investigation with the carrier and either dispatch another board or issue a complete refund, whichever you prefer, within 10 business days of your report.
6.3 Marked as delivered without arriving
First check nearby drop spots, ask neighbors, or consult your local sorting office, then drop us a message within 3 days of the delivery confirmation scan. We will initiate a formal trace with the courier and post updates until everything is settled.
Questions about this policy07
Send a note to [email protected] or ring +44 131 230 4398 throughout Mon-Fri 09:15-18:00. We get back to every inquiry within one working day.