Returns & Refunds
You are welcome to return any cutting board from Katori Culinary within 14 days of delivery, no tricky questions asked. This guide outlines the simple criteria, shipping responsibilities, and how your refund is handled.
14-day refund guarantee01
Your return period spans 14 days starting from the date of confirmed delivery. This holds true whether your board arrived damaged, carries a defect, came as the wrong item, or you simply had a change of heart.
Return conditions02
- Damaged or flawed items: choose between a free replacement board or a complete refund including initial postage; simply include clear pictures with your message.
- Incorrect item received: we dispatch the proper board right away and retrieve the erroneous package at our expense.
- Changed your mind: the board must be completely unused, kept in its original carton with all tags and seals intact; return shipping is paid by you, and original transit costs are not refunded.
- Cutting boards opened or tried for food preparation cannot be restocked for hygiene safety, making them ineligible for return unless there is a genuine manufacturing defect.
Returning your cutting board03
- Within 14 days of arrival, reach out to [email protected] or ring +44 131 230 4398 with your order reference, the reason, and clear photos if your parcel arrived damaged.
- We will write back within one business day to share your return confirmation code and our depot address.
- Place the cutting board into its original box, include a small note marked with your return code, and seal the parcel securely.
- Dispatch the parcel to our return address and send us the tracking code by email. Retain your shipping receipt until the refund clears.
Refunds and processing time04
We inspect returned boards within 3 business days of delivery and confirm your refund by email. Payouts return to your original payment route: cash-on-delivery orders are reimbursed via bank transfer to your nominated account, while bank payments return straight to that source account. Banks usually complete the transfer in 1-5 business days.
Exchanges and cancellations05
To choose a different size or format, run through our return steps and place a fresh order online; we process the refund for the original board as soon as it arrives back. You may cancel your order at no charge before it leaves our premises by emailing [email protected] with your order number.
Questions about this policy06
Send a note to [email protected] or ring +44 131 230 4398 throughout Mon-Fri 09:15-18:00. We get back to every inquiry within one working day.