Terms & Conditions

Katori Culinary operates as the trading name of Katori Culinary Ltd, 10 Constitution Street, Edinburgh, EH6 7BT, United Kingdom. Seller details, business registration and direct contacts appear on the Legal Notice page and in your purchase email. Please send returns only to the specific depot address we supply in our reply, never to any other office.

You must be at least 18 years of age to order. The site and our kitchen boards are meant for private home use unless we confirm a trade arrangement in writing. We reserve the right to decline, adjust or void an order if details fail verification, if stock sells out, or if we notice suspicious activity, refunding your money promptly.

Prices appear in GBP. Delivery charges show up during checkout before you confirm the purchase. If an obvious pricing blunder slips through, we can adjust it before packing and let you confirm the real figure or cancel without penalty.

3.1 VAT and customs duties

Orders going to United Kingdom include applicable VAT. If you order from outside United Kingdom, local customs authorities may apply import taxes, tariffs and handling fees that you must cover. If a parcel is declined at the border, we treat it as an ordinary return and deduct the freight bill from your refund.

We welcome payment via Cash on delivery, Bank transfer. We never collect or store card numbers or online banking passwords on this website.

4.1 Order placement and acceptance

Your purchase is submitted once you finish checkout. We send a quick confirmation email with your reference number; our legal sale contract begins only when we ship the parcel and send the dispatch note. We can decline an order and refund payments before that stage.

4.2 Failed or incomplete payments

If a transaction fails or remains pending, the parcel stays on our shelf. For pay-on-arrival parcels, any package that is refused or left uncollected will head back to us and the order will be cancelled.

We handle only the personal data needed to ship your cutting board, answer messages and keep our website running safely, as detailed in our Privacy Policy. Our Cookie Policy explains trackers. Both belong to these terms.

Use your board as outlined on the product page, the sleeve and the guide enclosed in the box. Store it away from small children unless intended for them. Our photos show the real metal sheets, though computer monitors show subtle tone variations that do not count as manufacturing flaws.

6.1 Storage, expiry and disposal

Keep the item in line with the directions on its packaging. If an expiry or best-before mark appears, do not use the item past that point. Dispose of cardboard, wraps and retired gear according to local recycling rules.

Nothing on this website counts as medical, dietary or clinical counsel. Our pages explain what solid titanium does on a prep counter, not medical outcomes. If you are pregnant, nursing, on medication or managing health concerns, check with a doctor first.

Any active site promotion applies strictly while visible and cannot combine with other offers unless stated. Add voucher codes at checkout before paying, as we cannot apply them retroactively. Any promotional extras must be returned along with the main board if you request a refund.

Courier methods, transit windows and fees are set out on the Shipping & Delivery page. Transit times are business-day estimates from the date of dispatch rather than strict promises. Larger orders with multiple items might travel in separate boxes.

We remain responsible for your parcel until the courier hands it over to you or your chosen recipient at the destination address, after which responsibility passes to you. If a parcel arrives visibly battered, message [email protected] within 48 hours with clear pictures. Double-check your street address before ordering: parcels returned for bad addresses or non-collection are refunded minus courier costs.

You may send back any board within 14 days of arrival under the rules in our Returns & Refunds section. Contact us for return authorization first and ship only to the address we indicate. Refunds cover the item cost; original postage is refunded only when we made a mistake or sent a faulty item. Local statutory withdrawal rules stay intact.

The cutting board must match its store description and show no flaws on arrival. Under the Consumer Rights Act 2015, Katori Culinary Ltd warrants that all titanium boards conform to contract, remain free from manufacturing structural defects, and resist functional warping for a period of 24 months from the initial date of delivery. If an item proves defective within your country's legal warranty window, we will inspect it and repair, swap or refund it. Regular wear from chopping, intentional misuse and drops after delivery are excluded.

You agree not to submit bogus orders, disrupt site performance, harvest member data or post defamatory, misleading or offensive text. We can terminate access if someone disregards these basic boundaries.

All copy, photographs, drawings, brand marks and website code belong to Katori Culinary Ltd or our content partners. You may browse and print pages for private home reference, but copying or sharing them commercially requires our prior written agreement.

This site may feature links to outside web pages that we do not run. We have no say over their contents, safety policies or uptime, and a link does not imply an official endorsement.

Reviews on our store come from verified buyers; they share personal kitchen routines and do not guarantee identical outcomes for every cook. By sending us a review, picture or note, you allow us to publish it without charge under your first name. We take down reviews upon request and reject illegal text or private personal data.

This website is provided on an as-is basis. We work hard to keep details accurate and fresh, but we cannot promise continuous access without brief interruptions or technical glitches. Your statutory warranty rights for purchased goods remain unaffected.

To the extent permitted under United Kingdom consumer law, the liability of Katori Culinary Ltd is strictly limited to the actual purchase price paid by the customer for the relevant order or £100, whichever figure is lower. We bear full liability for harm resulting from deliberate intent, gross neglect, injury to life, body or personal health, and in any scenario where statutory law forbids limits. For standard oversights, our liability stops at typical, foreseeable contract losses.

You agree to hold us harmless from third-party claims arising from your breach of these purchase terms or from material you share with our site, to the extent permitted by law.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, subject to the jurisdiction of the courts of the United Kingdom. If a dispute cannot be resolved directly with our team, you can bring it before the competent courts at the seller's registered seat; home consumers retain the legal right to take action in their home courts. Mandatory local consumer protection laws remain fully valid.

Purchase summaries, dispatch alerts, receipts and legal updates go directly to the email address you enter at checkout. Keep an eye on your inbox and check the junk folder; once transmitted to your address, an email counts as received.

We may assign our rights and operational duties under these terms to a successor firm, provided your buyer protections stay untouched. You may not reassign your order rights without our prior written consent.

If we overlook or delay enforcing a specific clause in these terms at any point, it does not mean we give up our right to enforce it later.

Should any part of these terms prove unenforceable, the remaining clauses continue unchanged, and the invalid part is substituted with a lawful term that reflects its original intent as closely as possible.

We reserve the right to suspend an account or decline new orders from anyone who violates these terms. Any parcel that has already left our workshop remains unaffected.

These conditions, alongside our referenced policies and your purchase receipt, form the entire agreement between both of us. If translated into other languages, the version matching the site where you bought your board takes priority.

If you have any questions regarding these terms, write to [email protected], ring +44 131 230 4398, or visit our Contact page. Our post goes to 10 Constitution Street, Edinburgh, EH6 7BT, United Kingdom.